What does our website support include?
Our website support gives you as much or as little help as you want. We keep your website maintained and up to date, give you straightforward advice, and either make content changes for you or show you how to make them yourself. Support is charged in half hour increments, and quick, easy updates are normally done at no extra charge.
We host and manage around 300 websites, so we know the kind of help clients actually want, and we shape our support around that.
Keeping your website well maintained is only part of it. We are also here to give objective advice and to tell you about anything that could affect your business, or help it, now or in the future. The aim is not to bury you in ideas, but to develop your website steadily from the firm foundation we have put in place.
Two ways to work with us
- We do it for you. We co-manage your website and marketing on a regular or ad hoc basis: content updates, images, new pages, and help with things like setting up Google Ads or Facebook advertising campaigns.
- You do it, with us behind you. For the parts you want to update yourself, we work out exactly what you need to do, give you step by step instructions, and keep an eye on things so the good habits stay in place.
Many clients mix the two. WordPress makes basic updates easy, but editing content is not everyone’s field, and most people are busy enough already. Resizing and cropping images, formatting text, adding links and keeping pages tidy all take time and patience.
In our experience, websites we co-manage with clients stay tidier and more up to date than self-managed ones. They are easier to find in search engines, the content is current and neatly presented, and each page leads logically to the right call to action, whether that is to call, buy or fill in a form.
If you would like to manage your own content, we will show you how over Zoom or by phone, one step at a time. It is best to learn in bite sized chunks, when you actually need to do something. Our guide to editing text in WordPress covers the basics.
How is support charged?
We take a common sense approach and only charge for work that takes a genuine block of time, needs doing regularly or costs us money to provide. Work is charged in half hour increments:
- £50 plus VAT an hour for content work
- £65 plus VAT an hour for design or programming
Once we understand your regular needs, we can give you a cost for ongoing updates. Our rates page lists our other services.
Budgets are tight and nobody wants to spend more than they need to. What matters is that the things that have to be done actually get done, thoroughly and properly. If you need help, we would not be doing you any favours by skimping on it.
Think of us as your own website assistants: on hand when you need us, and making sure nothing important slips.
Proactive support with AI
Our support is no longer only reactive. For websites we host, our AI driven Website Management Service re-runs your AI Website Health Check every month, fixes new issues, works on your rankings and keeps your AI chat assistant up to date. Our team checks every finding and approves every change, and you receive a monthly report.
Behind that, our Fleet Updater installs WordPress and plugin updates early every Sunday, checks each website still works and puts the previous version back automatically if anything breaks. It also checks every website and its security certificate every night. See ongoing AI website management.
